Since the Spring of 2008, RT has maintained an online survey on the TMP Web site. We received a phenomenal response rate with over 2,800 responses.
The feedback was reviewed and Scenario C was updated to reflect many of the comments and suggestions received. An updated version is available here and a summary of what people have told us is included below:
Public Feedback - Online Questionnaire
The survey asked people what they felt were the most and least important factors/characteristics of transit service with 12 attributes provided as options.
Most important:
- Safe and secure services (65%)
- Reliable and punctual services (64%)
- High frequency services (36%)
- Affordable fares (32%)
- Fast journey times (31%)
Least important:
- Easy for everyone to get on and off services (40%)
- Direct services so no need to transfer (39%)
- Friendly and helpful staff and drivers (35%)
The survey also collected background demographic and ridership information from respondents including:
Frequency of use of RT services:
- Most Days - 34%
- 1-4 Days/Week - 17%
- 1-3 Times/Month - 11%
- Less than Once/Month - 19%
- Never - 19%
What do you use RT services for?
- Get to work - 67%
- Get to school - 4%
- Go Shopping - 4%
- Get to Doctor / Access Social Services - 3%
- Social or Recreational Trips - 11%
- Other - 12%
Gender:
- Female - 60%
- Male - 40%
Household Income:
- Less than $10k - 3%
- $10k-$15k - 3%
- $15k-$20k - 1%
- $20k-$25k - 3%
- $25k-$35k - 6%
- $35k-$50k - 14%
- $50k-$75k - 26%
- $75k-$100k - 21%
- More than $100k - 23%
Age Group:
- Under 25 - 6%
- 25-34 - 18%
- 35-44 - 20%
- 45-54 - 28%
- 55-64 - 21%
- Over 64 - 7%